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Shipping and Return Policy

SHIPPING & DELIVERY 
CurlSistas.com ships your orders safely and in a timely fashion through either DHL or the United States Postal Service(USPS). We ship to anywhere in the world using DHL, USPS Priority, and Express Mail. This service allows us to offer fast standard delivery in 2-5 business days after an order is shipped depending on the distance of the shipping address from our shipping center in New Jersey. Please allow 5 business days for your order to be shipped.
All orders placed on the weekend will begin processing the following Monday; while all orders placed on National Holidays will begin processing on the following business day. Although we try our best to deliver your items in a speedy fashion, CurlSistas.com does not guarantee specific delivery times. The shipping times listed above are estimated. You may track your order at anytime using the Tracking number CurlSistas.com sends to you once your order has been processed and shipped.
Please Note: CurlSistas.com is not responsible for lost or stolen packages. In the rare event your package has been lost or stolen please contact USPS (1-800-ASK-USPS). By completing a purchase with CurlSistas.com you are agreeing to our shipping and delivery policy.

International Customers: CurlSistas.com ships your package DDU, "duties and taxes unpaid". CurlSistas.com does not collect the VAT, duties and/or taxes and does not predict what your particular charges may be. All applicable customs and import duties and fees, taxes and any other charges are the sole responsibility of the customer. In the event your order requires any of these additional fees, you must pay them in order for your package to clear customs. Customs agents have the right to release or deny release of your package.

SHIPPING COST

Within the U.S.

Domestic Express Shipping(3-4 business days): $12

Within Canada

International Express Delivery (4-5 business days*): $18

Standard International Delivery – Hair Samples (4-6 weeks*): $4

 

Within Mexico

International Express Delivery (4-5 business days*): $20

 

Within Europe, Asia, Australia, the Caribbean, Central & South America

International Express Delivery (4-5 business days*): $20

 

Within Africa

International Express Delivery (4-5 business days*): $25

*All International Shipping times do not include customs clearance time
RETURNS
If you need to cancel your order, you MUST send us an email within 24 hours of your purchase. We do not offer refunds on our products, but can offer you an exchange or store credit within the first seven (7) days of receipt of your order if you receive a product you think is defective. Within the first 7 days of receipt, please email customercare@curlsistas.com and one of our customer service team members will assist you. The hair must be returned before we offer an exchange or store credit. Please note: We reserve all rights to decide whether the product(s) are in fact, defective. We do not offer refunds, replacements or exchanges if you process the hair in any manner (coloring, lifting, etc).

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